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Silica

http://www.silica.net

Administration of our client register is outsourced to Silica Financial Administration Solutions, one of the largest CIS investor admin outsourcing businesses in the country.

Who is Silica and what services do they provide us?

Silica is a leading Business Process Outsourcing and Technology company specialising in the provision of investment product and shareholder administration services and solutions to Africa, Europe, the Middle East and Asia.

Silica provides a unique wealth management platform and administration solution to enhance customer experience by allowing Ci to focus on our core competencies, namely investment performance and intermediary / investor relationships. Silica already has a material share of the investment administration market in South Africa with a demonstrated track record in delivering differentiated services and solutions for their customers.

Silica has successfully transferred the investment product administration from companies in the United Kingdom, Dublin, Guernsey and Jersey to its administration hub in Johannesburg, South Africa.

Silica’s strategy is to build a sustainable and profitable Business Process Outsourcing and Technology business, capable of providing superior administration services to a global retail investment market, whilst leveraging off a low cost operating environment and an established platform client base in South Africa.

Ci will utilise the following services offered by Silica through their Full Outsource model:

 

Core Services:

Administration Services (BPO)

Instruction Receipt and Data Capturing Services
Cash Management Services
Accounting and Bank Reconciliations
Specialised Administration Services
Investment Product Administration
Risk Services
Compliance Services
Tax Management


 Call Centre

Administration Query Management
Investment Queries


 Communication Services

Flexible Email and Interactive Services
SMS Notification for Transactions
Online Historical Correspondence
Viewing


 Integration Services

Web Services Supporting Different
Models and Utilisation
STP
Internet Services
Online Real Time Access
Mobile Applications
Immediate Transaction Processing
Leading Security Software
IT Services
Hardware and Infrastructure Hosting

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